NeuroTrade ("Company", "we", "our", or "us") operates the NeuroTrade website and trading signal automation platform (the "Service"). NeuroTrade provides two regional editions: USA Edition (utilizing TradeLocker for prop firms and domestic brokers) and International Edition (utilizing MetaTrader for international brokers), along with cryptocurrency exchange integration for both editions. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We collect several different types of information for various purposes to provide and improve our Service to you. The data collected varies based on your selected region (USA or International) and chosen services.
We may also collect information about how the Service is accessed and used ("Usage Data"). This may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages you visit, the time and date of your visit, and other diagnostic data.
NeuroTrade uses the collected data for various purposes:
The security of your data is critically important to us, especially trading account credentials and API keys. We implement industry-standard security measures including:
However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We do not store credit card information directly on our servers. All payment processing is handled by Stripe, a third-party payment processor. Your payment information is encrypted and transmitted securely. Subscription tiers include:
For more information about Stripe's privacy practices, please visit their privacy policy.
NeuroTrade integrates with several third-party trading platforms and services to provide our signal routing functionality:
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. Your use of third-party trading platforms and exchanges is subject to their respective terms and privacy policies.
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that a child under 18 has provided us with Personal Data, we immediately delete such information and terminate the child's account.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at:
Email: support@neurotrade.io
Website: https://neurotrade.io
Support Hours: 24/7 for Enterprise tier, 24-hour response time for Basic and Pro tiers
Depending on your location, you may have certain rights regarding your personal data, including:
To exercise any of these rights, please contact us at support@neurotrade.io
We retain your personal data and trading information for as long as your account is active or as needed to provide you services. Trading performance data and signal history are retained for analytical purposes and may be kept for up to 7 years after account closure. You may request earlier deletion by contacting support.
NeuroTrade operates globally with region-specific features:
We enforce regional restrictions to comply with local trading regulations and platform availability.